2. Collecting personal information:
a. We may collect, store and use the following kinds of personal information:
b. information about your computer and about your visits to and use of this Website or Mobile Application (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website or Mobile Application& mobile application navigation paths, timing, frequency and pattern of service use);
c. information that you provide to us when registering with our Website or Mobile Application (including your email address, your name, profile pictures, gender, date of birth, interests and hobbies);
d. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
e. information relating to any donations you make of our services or any other transactions that you enter into through our Website or Mobile Application (including your name, address, telephone number, email address and card details);
f. information that you post to our Website or Mobile Application for publication on the internet via channels such as social media (including your user name, your profile pictures and the content of your posts);
g. any other personal information that you choose to send to us;
h. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using your personal information
a. Personal information submitted to us through our Website or Mobile Application will be used for the purposes specified in this policy or on the relevant pages of the Website or Mobile Application.
b. We may use your personal information to:
i. administer our Website or Mobile Application and business;
ii. personalise our Website or Mobile Application for you;
iii. enable your use of the services available on our Website or Mobile Application;
iv. supply to you services purchased through our Website or Mobile Application;
v. send statements, invoices and payment reminders to you, and collect payments from you;
vi. send you non-marketing commercial communications;
vii. send you email notifications that you have specifically requested;
viii. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
ix. send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
x. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
xi. deal with enquiries and complaints made by or about you relating to our Website or Mobile Application;
xii. keep our Website or Mobile Application secure and prevent fraud;
xiii. verify compliance with the terms and conditions governing the use of our Website or Mobile Application;
c. If you submit personal information for publication on our Website or Mobile Application, we will publish and otherwise use that information in accordance with the licence you grant to us.
d. Your privacy settings can be used to limit the publication of your information on our Website or Mobile Application, and can be adjusted using privacy controls on the Website or Mobile Application.
e. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
15. Disclosing personal information
a. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
b. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
c. We may disclose your personal information:
d. to the extent that we are required to do so by law;
e. in connection with any ongoing or prospective legal proceedings;
f. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
g. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
h. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
i. Except as provided in this policy, we will not provide your personal information to third parties.
3. International data transfers
a. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
b. Personal information that you publish on our Website or Mobile Application or submit for publication on our Website or Mobile Application may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
c. You expressly agree to the transfers of personal information described in this Section 6.
4. Retaining personal information
a. This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
b. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
c. Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
d. to the extent that we are required to do so by law;
e. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
f. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
5. Security of your personal information
a. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
b. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
c. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
d. You are responsible for keeping the password you use for accessing our Website or Mobile Application confidential; we will not ask you for your password (except when you log in to our Website or Mobile Application).
a. We may update this policy from time to time by publishing a new version on our Website or Mobile Application.
b. You should check this page occasionally to ensure you are happy with any changes to this policy.
7. Your rights
a. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
b. the payment of a fee (currently fixed at GBP 20); and
c. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor).
d. We may withhold personal information that you request to the extent permitted by law.
e. You may instruct us at any time not to process your personal information for marketing purposes.
f. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
8. Third party Website or Mobile Applications
a. Our Website or Mobile Application includes hyperlinks to, and details of, third party Website or Mobile Applications.
b. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Updating information
a. Please let us know if the personal information that we hold about you needs to be corrected or updated.